RETURNS AND EXCHANGES POLICY
RETURNS AND EXCHANGES POLICY
At The Little Vintage Wardrobe, we carefully choose garments and accessories that are made to the highest standard from reputable brands and will personally check over items for faults before they leave our premises.
We will only replace or refund items if they are defective or damaged not for change of mind. If you find a fault or consider your item to be damaged, please contact us via email at firstname.lastname@example.org to discuss prior to returning your items.
In certain circumstances we may be able to accommodate exchanges in sizing or colour, however please send us an email at email@example.com to discuss as our items may not always be in stock due to popularity, seasons or supplier stock.
Our Returns and Exchanges Policy lasts 14 days. If 14 days have gone by since the date of purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused or unworn and in the same condition that you received it (pet- and smoke-free), with original tags/labels attached.
Swimwear, tights and socks are non-returnable and non-refundable, unless faulty, for hygiene purposes.
Gift cards are non-refundable and not redeemable for cash.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once an order has been placed, we cannot cancel it so please take care when making your selections.
Once your return item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items can only be returned if they are faulty or damaged. In which case, please see above information regarding returns/exchanges.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please contact us via email for our returns postal address.
For size/colour exchanges, you will be responsible for paying for your own shipping costs (both ways) to exchange the item.
For faulty/defective items, we will reimburse your postage costs to return the item and pay the cost of return shipping. Original postage costs will not be reimbursed.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.